Tickets

Private support channels between a member and staff. When a ticket closes, it’s archived — history stays for staff instead of disappearing.

For members

  1. Go to 🎫║support-tickets
  2. Click Open a ticket
  3. Describe the issue
  4. Chat in your private ticket-# channel

For staff

  • Claim — show who’s handling it
  • /ticket add @user — pull someone else in
  • Close — locks the channel, renames it closed-#, saves a transcript to logs

Owner setup

Usually already done. If you need to redo it:

/ticket setupPick the tickets category + support role
/ticket panelPost the open button in a channel